Shipping policy

Shipping Policy

We process all orders within 1–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping (United States)

Shipping times typically range from 3–7 business days, depending on the shipping method selected and destination.

International Shipping

International shipping times vary by destination and may take 7–21 business days. Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

Tracking Information

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Shipping Delays

Shipping times are estimates and may be affected by carrier delays, weather, customs processing, or other factors outside of our control.

Lost or Stolen Packages

r00mi is not responsible for lost, stolen, or delayed packages once they are marked as delivered by the carrier. If you experience an issue, please contact us at hello@r00mi.com, and we will do our best to assist.